Privacy Policy

1. Who we are

Retrac is a Fortnite private-server platform operated by Lezah Limited, a company registered in the United Kingdom ("we", "us", "our"). This policy explains what personal data we collect when you use Retrac - including our game services, launcher, website and store - and how we use it.

Retrac is not affiliated with, endorsed by, or in any way officially connected to Epic Games, Inc. or Fortnite.

For anything privacy-related, contact us at [email protected].

2. Data we collect

• Account and game data - your Retrac account ID, display name, game progress, cosmetics and locker contents, in-game currency and purchase history, quest and leaderboard statistics, and play-session history (when sessions started and how long they lasted).
• Discord identity - you sign in with Discord. We receive and store your Discord ID, username, avatar and banner through Discord's "identify" permission. We never receive your Discord email address or password. Where enabled, we also check whether you are a member of our Discord server.
• Payment data - purchases are processed by our payment provider, PayPal. From them we receive and store your name, email address and billing address as part of the order record, which we use to issue invoices. Your card or payment credentials never touch our servers; we store only provider order references.
• Moderation records - bans and other enforcement actions, including the reason, duration and the staff member who issued them, plus internal audit logs of staff actions affecting your account.
• Anti-cheat data - to keep matches fair, our anti-cheat collects hardware identifiers from your device (such as machine, disk and GPU identifiers), client integrity heartbeats while you play, and records of detected cheating. Player reports may include a screenshot of the reported gameplay.
• Technical data - IP addresses and request metadata are processed transiently for request logging, abuse prevention and rate limiting. They are not stored with your account.

3. How we use your data

• Operating the service: accounts, matchmaking, game progress, parties and friends.
• Processing purchases and refunds, and issuing VAT invoices.
• Enforcing our rules, preventing cheating and keeping matches fair.
• Granting Discord roles connected to purchases.
• Responding to support and privacy requests.

4. Legal bases

Where UK GDPR applies, we rely on: performance of a contract (providing your account and delivering purchases), legitimate interests (anti-cheat, moderation and abuse prevention), and legal obligation (keeping invoicing and tax records).

5. Who we share data with

• Discord - for sign-in and purchase-role assignment.
• PayPal - to process payments and refunds.
• Infrastructure providers - hosting, content delivery and file storage used to run the service.

We never sell your personal data.

6. Retention

Account and game data are kept for as long as your account exists. Billing and invoice records are kept for as long as the law requires. Sign-in sessions expire after 7 days. If you ask us to delete your data, we will remove it except where we are legally required to keep it.

7. Your rights

You can ask us to access, correct, delete or stop processing your personal data by emailing [email protected]. If you are in the UK you also have the right to complain to the Information Commissioner's Office (ICO).

8. Children

Retrac is not directed at children under 13 and we do not knowingly collect personal data from them. If you believe a child has created an account, contact us and we will remove it.

9. Changes to this policy

We may update this policy from time to time. The current version, with its effective date, will always be available on this page.