Terms of Service

1. Who we are and acceptance

Retrac is a Fortnite private-server platform operated by Lezah Limited, a company registered in the United Kingdom ("we", "us", "our"). By creating an account or using Retrac - including our game services, launcher, website and store - you accept these terms.

Retrac is not affiliated with, endorsed by, or in any way officially connected to Epic Games, Inc. or Fortnite.

Questions about these terms: [email protected].

2. Your account

• You sign in with Discord. You are responsible for everything that happens on your account, so keep your Discord account secure.
• One account per person. Accounts may not be sold or shared.
• Display names must not be offensive or misleading. We may rename or reclaim inappropriate names.

3. Conduct

You must not:

• cheat, use exploits, or tamper with the game client, our anti-cheat or our services;
• harass, threaten or abuse other players or staff;
• impersonate Retrac staff;
• use the service for anything illegal or to disrupt other players' experience.

4. Bans and enforcement

Breaking these terms may result in enforcement action at our discretion: matchmaking restrictions, temporary bans, or permanent bans. The reason and duration are recorded on your account.

Attempting to evade a ban - for example with a new account or different hardware - may extend the ban and lead to enforcement against the accounts involved.

If you believe a ban was issued in error, you can appeal by contacting [email protected].

5. Purchases and refunds

Purchases are processed by our payment provider, PayPal. Prices include VAT where applicable, and you will receive an invoice for each purchase.

Refund policy: a purchase is eligible for a refund only if you request it within 2 days (48 hours) of the purchase and you have not played a match since making it. Once either condition is not met, the purchase is final.

When a purchase is refunded, the items, currency and benefits it granted are removed from your account. Nothing in this policy affects your statutory rights.

6. Virtual items

In-game currency, cosmetics and other virtual items have no real-world value, cannot be transferred or exchanged outside the service, and are licensed to you for use within Retrac - they are not your property.

7. Availability

Retrac is provided as-is. We may change, suspend or discontinue any part of the service at any time, and we do not guarantee uptime or that game progress and items will be preserved.

8. Liability

To the extent the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes liability that cannot be excluded by law.

9. Changes to these terms

We may update these terms from time to time. The current version, with its effective date, will always be available on this page. Continuing to use Retrac after an update means you accept the new terms.

10. Contact

[email protected] - see also our Privacy Policy.