Service Agreement

1. Scope of this agreement

This Service Agreement governs every purchase you make on Retrac operated by Lezah Limited, a company registered in the United Kingdom ("we", "us", "our"). It applies alongside our Terms of Service

By completing a purchase you accept this agreement.

2. Limited licence - you do not own anything

No purchase transfers ownership of anything to you. Every purchase grants you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the purchased digital assets within Retrac, and nothing more.

• Digital assets remain our property (or that of our licensors) at all times. You acquire a licence to use them, never title to them.
• The licence is personal to your account. Digital assets cannot be sold, gifted, traded, transferred or exchanged, on or off the service.
• Digital assets have no real-world or monetary value and cannot be redeemed for cash or any other consideration.
• We may revoke, suspend, modify or remove the licence and any digital assets at any time - including for breach of the Terms of Service, refunded or reversed payments, or the modification or discontinuation of the service - without compensation, except where the law requires otherwise.
• All licences end when your account is closed or the service is discontinued.

3. Payment terms

• Payments are processed by our payment provider, PayPal. We do not store your card or payment details; they are handled by the provider under its own terms.
• Prices are shown at checkout and include VAT where applicable. You will receive an invoice for each purchase.
• Payment is due in full at the time of purchase. Digital assets are delivered to your account once the payment provider confirms the payment.
• If a payment fails, is reversed, or is charged back, we may remove the digital assets it paid for and suspend or restrict your account until the matter is resolved.
• We may change prices at any time. Price changes never affect purchases you have already completed.

4. Refunds and return of digital assets

Refund eligibility is set out in our Terms of Service: a purchase is refundable only if you request it within 7 days of the purchase and you have not played more than 10 matches using any cosmetics or items included in the purchase since the inital payment date of the product. Otherwise the purchase is final.

If a refund is issued, you must give up the digital assets it covered. When we issue a refund - or a payment is otherwise reversed - the licence for the associated digital assets ends immediately and:

• the digital assets, currency and benefits granted by the purchase are removed from your account;
• you must stop using them and must not attempt to retain, restore or otherwise access them;
• if any refunded currency has already been spent, we may remove the items it was spent on or deduct the equivalent amount from your account balance.

Nothing in this section affects your statutory rights.

5. Changes to this agreement

We may update this agreement from time to time. The current version, with its effective date, will always be available on this page. Purchases are governed by the version in effect at the time of purchase.

6. Contact

Questions about purchases or this agreement: [email protected] - see also our Terms of Service and Privacy Policy.